Privacy Policy


Effective Date: 08/08/2024

At Blue Serenity Pool Care, LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a quote or schedule a service Contact us through our website, phone, or email Sign up for our newsletters or promotions Provide feedback or complete a survey

Personal information may include, but is not limited to:

Name Address Email address Phone number Payment information

1.2 Non-Personal Information

We may also collect non-personal information, such as:

Browser type and version Operating system IP address Pages visited on our website Time and date of your visit Referring URLs

This information is collected automatically as you navigate through our website.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide and manage our pool cleaning services To process your payments and manage your account To respond to your inquiries and provide customer support To send you updates, promotions, and marketing communications (with your consent)To improve our website, services, and customer experience To comply with legal obligations and protect our rights

3. Sharing Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you. Correction: You have the right to request that we correct any inaccuracies in your personal information. Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions. Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or contacting us directly.

5. Security of Your Information

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please visit our contact us page for contact information.